Terms & Conditions

Terms and Conditions

1. Overview

• These Terms and Conditions govern the use of Secure Fob products and services provided by Secure Fob ("Company").

• The subsequent terms and conditions apply solely to the business relationship between Secure-fob.com (hereinafter referred to as the "seller") and the buyer (hereinafter referred to as the "customer"). They pertain to the version valid at the time of the order. 

• Our customer service is available for queries or complaints on weekdays from 9:00 AM to 6:00 PM at the number 1-800-419-2133 and at any time via email at info@secure-fob.com.

• The term "consumer" in these terms and conditions refers to any individual who finalizes a legal transaction for purposes unrelated to commercial or independent professional activities.

• The customer's terms and conditions are not recognized unless the seller explicitly agrees to their applicability.

2. Product Details and Availability

• • Description

• Secure Fob offers state-of-the-art anti-relay theft devices meticulously engineered to provide unparalleled protection for modern vehicles. Our devices seamlessly integrate into keyless entry systems, utilizing advanced motion sensor technology to deactivate the key fob signal after just three minutes of inactivity. This innovative approach effectively neutralizes relay attacks, safeguarding vehicles and giving owners peace of mind. Each Secure Fob device is rigorously tested and optimized to ensure compatibility with a wide range of vehicle models and key fob designs, making it a versatile solution for modern automotive security challenges related to Relay Theft.

• Availability:

• Product availability may vary and is subject to change without notice.

• The products showcased in the online store are not legally binding offers, but invitations for order placement. Descriptions in catalogs and on the seller's website do not constitute guarantees or assurances.

• All offers are "while supplies last", unless otherwise specified in the product's description.

3. Ordering Process and Contract Establishment

• Order Placement

• Orders are placed through the Company's website or authorized sales channels. The customer can select products from the seller's range without commitment and collect them in a virtual shopping cart using the 'add to shopping cart' button. Changes can be made within the shopping cart before proceeding to the completion of the order using the 'Proceed to checkout' button.

• Contract Establishment: 

• Orders are subject to acceptance by the Company, establishing a contract between the customer and the Company. By clicking the 'Send Order' button, the customer submits a binding request to purchase the goods in the cart. Prior to finalizing the order, the customer can view and adjust the data at any time. Essential information is marked with an asterisk (*). 

• The seller will then send the customer an automatic receipt confirmation via email, recapping the order which can be printed using the "Print" function. This automatic acknowledgment of receipt simply documents that the seller has received the customer's order and does not constitute acceptance of the order. The purchase contract is only concluded when the seller dispatches the ordered product within two days or sends a second email confirming the order or invoice.

• If advance payment is allowed, the contract is formed with the provision of banking details and request for payment. If the seller has not received payment within 10 calendar days after sending the order confirmation, despite it being due, the seller reserves the right to withdraw from the contract, thus rendering the order invalid.

4. Pricing and Delivery Fees

• Pricing 

• Product prices are subject to change without notice.
• All prices stated on the seller's website include the relevant statutory sales tax.
• Along with the mentioned prices, the seller also calculates delivery charges. These charges are clearly communicated to the buyer on a separate information page during the ordering process.

• Delivery Fees

• Delivery fees may apply and are outlined at the time of checkout.

5. Delivery Details and Product Availability

• Delivery Times

• Delivery times may vary and are estimated at the time of purchase.
• If advance payment has been agreed upon, the delivery will take place after the receipt of the invoice amount.
• If the buyer fails to receive the goods despite three delivery attempts, the seller can withdraw from the contract. Any payments already made will be immediately refunded.

• Product Availability

• The Company will make reasonable efforts to ensure product availability and prompt delivery.
• In the event the ordered product is not available due to the seller's suppliers failing to provide the product through no fault of the seller, the seller may withdraw from the contract. The seller will promptly inform the customer in such a scenario, and if necessary, suggest a similar product for delivery. If no similar product is available, or if the customer does not want a comparable product delivered, the seller will immediately reimburse any payments made.
• Information about delivery times and delivery restrictions (e.g., limiting deliveries to certain countries) is provided on a separate information page or in the respective product description.

6. Refunds and Returns

• Return Policy

• Products may be returned within 14 days of receipt for a full refund, excluding shipping costs.
• To return an item, email us at info@secure-fob.comto receive a return number. This number is needed to return the product. Returned products must be unopened, unused, and in their original packaging, and can only be returned within 14 days of receipt for a full refund.

• Conditions

• Returned products must be in their original condition and packaging.

• Opened or used items are not 100% refundable due to their nature as electronic components. After inspection, we can refund up to 50% of the purchase price.

7. Payment Methodologies

• Accepted Methods: Secure Fob offers customers the flexibility to choose from a variety of payment methods to complete their purchases. Accepted payment methods include: 

• Payment Terms

• Payment must be made in full before products are dispatched.

8. Ownership Rights

• Title: Title to products passes to the customer upon delivery.

• Intellectual Property: All intellectual property rights to Secure Fob products belong to the Company.

9. Product Warranty and Assurance

• Warranty Coverage:

• Secure Fob stands behind the quality and performance of our products. Each Secure Fob device is covered by a 2-year warranty from the date of purchase. This warranty provides customers with added assurance of product reliability and durability.

• Opened or used items are not 100% refundable due to their nature as electronic components. After inspection, we can refund up to 50% of the purchase price.

• This warranty explicitly covers any defects in material and workmanship under normal use within the warranty period. If a defect arises and a valid claim is received within the two years, we will, at our discretion, either:

• Repair the product at no charge, using new or refurbished replacement parts, or;
• Exchange the product with a new or refurbished product.

• In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies.

• Warranty Claims

• In the unlikely event that a product defect arises within the warranty period, customers can initiate a warranty claim by contacting our dedicated customer service team. We will promptly assess the issue and, if deemed eligible, provide a replacement product or repair service at no additional cost to the customer. Our goal is to ensure that every customer's experience with Secure Fob exceeds expectations, and our warranty program reflects our commitment to customer satisfaction.

• Should you encounter any issue that you believe is covered by our warranty, please contact our customer support team for guidance. 

• Customer Support Contact Information: info@secure-fob.com 

• Exclusions and Limitations 

• The two-year warranty does not cover any problem that is caused by:

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
• Damage attributable to improper use, accident, misuse, neglect, or alterations.
• Usage not in accordance with product instructions.

 

• Furthermore, this warranty does not cover any non-Secure-Fob product even if packaged or sold with Secure Fob hardware.

10. Liability

• Limitation of Liability

• While Secure Fob takes every precaution to ensure the accuracy and reliability of our products, we cannot guarantee absolute immunity from unforeseen circumstances or incidents. In no event shall Secure Fob be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our products, including but not limited to loss of profits, loss of data, or interruption of business operations.

11. Contract Text Archiving

• Recordkeeping 

• These Terms and Conditions, along with the order details, constitute the complete agreement between the customer and Secure Fob. To facilitate transparency and accountability, customers are encouraged to archive a copy of these Terms and Conditions for their records. Additionally, Secure Fob maintains records of all transactions and communications related to customer orders in compliance with applicable laws and regulations.

12. Closing Statements

• Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions. This choice of law only applies to consumers if it does not deprive them of the protection granted by mandatory provisions of the law of the state in which they habitually reside.

• Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Ontario, Canada.

 If individual provisions of the contract with the customer, including these General Terms and Conditions, are wholly or partially ineffective, this will not affect the validity of the rest of the contract. The whole or partly ineffective provision shall be replaced by a provision that comes as close as possible to the economic effect of the invalid one.